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Daintree Tours FAQ’s

We are here to help you so if you question is not listed below, please call our friendly team on 07) 4099 6999 and we are happy to help!

General FAQ

Can I cancel my tour or change my tour date?

Yes, you can cancel or amend your tour to a different date (subject to availability) if you notify us 24 hours or more prior to travel.
If you need to cancel or change dates within 24 hours of travel a 100% cancellation fee applies
Please note a ‘no show’ (where passengers do not turn up to the specified pick-up point or departure point without notification) automatically incurs a 100% cancellation fee.

Do you ever cancel?

On very rare occasions, tours can be subject to the effect of weather or unforeseen circumstances. If a tour does not operate for any reason, passengers will be offered a full refund or an alternative day of travel.

What if it rains?

Daintree Rainforest in the rain is a great way to experience the rainforest in its element. We supply umbrellas but welcome to bring your own poncho or light rain jacket.

Is the tour wheelchair accessible?

No, unfortunately. Access is difficult to toilets, boarding and disembarking the boat cruise, some walks and into our vehicle. Please contact us for more information.

Will I definitely see a Cassowary?

All tours do not guarantee seeing Cassowary’s as they are an endangered species. However, our guides will do the utmost to spot wildlife and using their experience they do their best to point out all wildlife.

Daintree Tour FAQ

What do I need to bring?

  • Comfortable clothing and a light raincoat if it is raining
  • Flat shoes that you can walk in. Does not have to be walking shoes.
  • We supply filtered water so recommend bringing your own water bottle for refills
  • We supply morning tea and lunch. You are welcome to bring additional snacks and drinks. Please ensure you leave no rubbish behind
  • Your camera! Plenty of great photo opportunities
  • Cash for ice cream and additional drinks

How long are the walks? Are they easy?

The walks are not suited to persons with limited mobility. Our walks are not fast paced but are at a slower pace whilst we stop/start as the guide points out interesting things in the forest. The walks are from 650m to 1.2km, on maintained boardwalks or pathways and take between 20-45 minutes.

There are stairs on some walks and some inclines/declines but all walks are graded 1 or 2 which is easy to moderate. However, the 120m track down to the boat cruise is through a mangrove forest where the ground is uneven and narrow in places. Parts of the track are gravel or sand and there is also a small section of boardwalk. At times, you will need to step over mangrove roots. There are no railings for support on the track. You need to be mobile and steady on your feet.

There is a sandy area at the end of the track where you board the cruise vessel via a short, steep ramp with a railing. Flat, enclosed, comfortable walking shoes are recommended. You can opt out of the walks and either remain at the picnic tables or in the vehicle depending on the site.

What if it rains?

Daintree Rainforest in the rain is a great way to experience the rainforest in its element. We supply umbrellas but welcome to bring your own poncho or light rain jacket.

Can I bring infants or children under 7 years old?

This tour is unavailable for children and infants under the age of 7 unless you arrange a Private Charter Tour to tailor make the day. It is a big day in a vehicle and in the rainforest so they may get restless nor will understand the in depth commentary from the guide.

Is the tour wheelchair accessible?

No, unfortunately. Access is difficult to toilets, boarding and disembarking the boat cruise, some walks and into our vehicle. Please contact us for more information.

What time will I return?

7.20 tour returns approx 4.30pm
8.20 returns approx 5.15pm

Can I swim on this tour?

No, swimming opportunity is only available on our Ultimate Zipline Daintree tour.

Ultimate Zipline Tour FAQ

Who runs the Zipline tour?

The zipline tour is run by our sister company Treetops Adventure. The zipline tour will provide the perfect opportunity to showcase the World Heritage Listed Daintree Rainforest and National Park.

How extreme is the zipline tour?

Please Note: Our ziplines are designed for guests to fly at a gentle and relaxing pace to enjoy the serenity of the rainforest! Some lightweight flyers may stop before reaching the end but please don’t worry! Our team are trained to assist everyone.

After being harnessed up and provided with a safety briefing, guests will begin their tour with three ziplines spanning between 15 and 35m which will lead them to an 8m high enclosed 360-degree viewing platform. A spectacular dual zipline of 130m completes the tour.

What should I wear when ziplining?

Participants are required to wear secure, enclosed shoes (such as sneakers), in order to participate. We recommend weather appropriate clothing, suitable for both the harness and physical activity. We do not recommend crop-tops, shorts and skirts that can ride up when worn with the harness. Long hair must be tied back. Gloves are provided but you’re welcome to bring your own gloves or purchase your own pair at check-in.

What do I need to bring?

  • Comfortable  weather appropriate clothing and a light raincoat if it is raining. For ziplining, we do not recommend crop tops, skirts or shorts as they can ride up when in the harness
  • Fully enclosed, secure footwear to walk and zipline in
  • We supply filtered water so recommend bringing your own water bottle for refills
  • We supply morning tea and lunch. You are welcome to bring additional snacks and drinks. Please ensure you leave no rubbish behind
  • Please bring swimwear, towel and a change of clothes if you intend on swimming at Heritage lodge.
  • Your camera! Plenty of great photo opportunities
  • Cash for ice cream and additional drinks

Weight and Height Requirements for Ziplining

Weight Requirements

Yes, we do have a maximum weight to participate. The courses are based on the age of the participant, and each participant must be of age to attempt the course.

Activity weight requirements are as follows:

  • Zipline Tour (Cape Tribulation) – 120kg Max

Height Recommendations

While we do not have a height requirement for participation, we recommend checking our minimum reaching height guide for each park. This will be a sign located at each Treetops Adventure Park Reception or Home Tree.

Reaching height measurements should be taken with flat feet on the ground to the middle of the palms, while arms are stretched up above the participant’s head.

How long are the walks? Are they easy?

The walks are not suited to persons with limited mobility. Our walks are not fast paced but are at a slower pace whilst we stop/start as the guide points out interesting things in the forest.

There are stairs on some walks and some inclines/declines but all walks are graded 1 or 2 which is easy to moderate. However, the 120m track down to the boat cruise is through a mangrove forest where the ground is uneven and narrow in places. Parts of the track are gravel or sand and there is also a small section of boardwalk. At times, you will need to step over mangrove roots. There are no railings for support on the track. You need to be mobile and steady on your feet.

There is a sandy area at the end of the track where you board the cruise vessel via a short, steep ramp with a railing. Flat, enclosed, comfortable walking shoes are recommended. You can opt out of the walks and either remain at the picnic tables or in the vehicle depending on the site.

What if it rains?

Daintree Rainforest in the rain is a great way to experience the rainforest in its element. We supply umbrellas but welcome to bring your own poncho or light rain jacket. For Ziplining, Treetops Adventure will close during thunderstorms and strong winds.

Can I bring infants or children under 4 years old?

This tour is unavailable for children and infants under the age of 4 years old.

What are the lunch options?

Delicious picnic style lunch at Heritage lodge with an optional swimming opportunity. Please let us know when you book of any dietary requirements. Contact us on 07) 4099 6999.

What time will I return?

8am tour returns approx 4.30pm

Do I need to sign a waiver for ziplining?

Yes! Waivers are required for the zipline with Treetops Adventure.

Where can I leave my belongings while Ziplining?

Lockers are free to use but have limited space for mainly small and compact items. It’s best to avoid large bags. We recommend bringing along only what you need for your session. You may also be able to leave bags in the van too. Check with your guide on the day.

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